Terms & Conditions

About Us

Phiawell LLP provides affordable and accessible preventive healthcare services, including health checkups, consultations, lab tests at home, nutrition guidance, and health plan subscriptions.

Use of Services

You agree to:

• Provide accurate personal and health-related information

• Use services only for lawful purposes

• Not misuse or attempt to disrupt our platform, staff, or services

We reserve the right to refuse service to anyone for misuse or violation of terms.

Appointments & Scheduling

• Appointments must be scheduled through our platform, customer service, or authorized representatives.

• Any rescheduling should be done at least 24 hours in advance.

• Phiawell is not liable for missed appointments due to user negligence.

Payments

• All services are payable in advance

• We accept UPI, credit/debit cards, QR payments, and payment links

• For full details, see our Payment Terms

Refund Policy

• Refunds are only applicable under specific conditions

• Partial or full refunds are not guaranteed once services have been delivered or initiated

• View our full Refund Policy for more details

Health Data & Privacy

• We collect health-related information to deliver services safely and accurately

• All data is stored securely and shared only with authorized personnel or partners (e.g., labs, doctors)

• Read our Privacy Policy for how we protect your information

Intellectual Property

All website content, logos, visuals, and materials are the intellectual property of Phiawell LLP and may not be copied, reproduced, or reused without written permission.

Limitation of Liability

Phiawell LLP is not responsible for:

• Self-diagnosis or misuse of test results

• Any indirect or incidental damages

You are advised to consult licensed medical professionals for all health concerns.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

Changes to Terms

We may update these Terms & Conditions periodically. Continued use of our services implies acceptance of the latest version.

Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts located in Jammu & Kashmir, India