Refund Policy

General Refund Policy

• Once a user subscribes to a yearly care plan, the subscription is considered confirmed and non-refundable after services have started (e.g., lab test booked, consultation scheduled, or health session delivered).

• Refunds will only be considered under specific conditions outlined below and are subject to review by our customer support team.

Non-Refundable Cases

We do not offer refunds in the following situations:

• Change of mind after subscription confirmation.

• Partial usage of services (e.g., only one test or consultation used).

• Missed or rescheduled appointments by the customer without prior notice (less than 24 hours).

Refund Process

• Approved refunds will be processed to the original payment method within 7–10 business days.

• For UPI or bank transfers, we may request account details to process the refund.

• No cash refunds will be issued.